When talking about DevOps, we cannot say that only developers perform IT operations tasks and operations teams only “code.”
DevOps connects a company’s development and operations teams much more than we are used to seeing.
Instead of developers doing their jobs and then handing the work off to the operations team, the two groups work together and help each other out.
In this article, we answer two central questions:
- How does DevOps benefit a company?
- Why should your company adopt the DevOps methodology?
Agile Executions and More Responsive Teams
All organizations want to have a stable environment, but they also need to implement some agility changes.
DevOps practices make it easier to achieve goals through frequent changes, often done through a continuous integration/delivery process in code.
Frequent and minor updates of a software version should bring more confidence and objectivity to the developers. Thus, having more goals but smaller and more realistically achievable may be preferable to having a team spend several months on a complex project lacking at launch.
In this process, the IT team will be more agile and focused on these initiatives, looking for the best way to achieve the objectives and foresee eventual obstacles.
Practices That Keep UX Limited
When developer and operations teams work together, everyone can make informed decisions. Developers can assume that specific software requirements are met – for example, a website built on the assumption that all users will access it through the Google Chrome browser. And with that, the operations team can verify those decisions before something is fully designed.
After all, operations teams often know about user complaints first.
The developers and the operations team can implement the infrastructure as code if the platform needs to scale quickly. Through this cooperation, an organization can verify the benefits of DevOps in several ways, such as:
- Correct changes implemented since the beginning of the work;
- High customer reliability when seeing that their needs are being met.
- Creation of more flexible infrastructure, better monitored and more adaptable to user needs;
- Informed teams;
- Customers are more involved.
A high-performing operations team needs to master communication with end-users. It will allow you to share information about outages, updates, and other helpful information.
It’s important to mention that when these operations professionals also understand what developers are trying to achieve, they can provide valuable advice on what information is urgent to report.
The operations team can also resolve user issues, filter them to protect developers from noise, and benefit the operations team to identify trends and understand problems.
Therefore, taking this information to the development team for resolution becomes a helpful feedback loop.
With the collaboration that DevOps brings, developers are supported, and operations teams keep documentation up-to-date and quality. Changelogs and knowledge articles can be used for missing or submitted corrections.
When groups invest and see how DevOps benefits them, they want to go further, especially when end customers see the company working together.
They value good communication over determining the product of interest. Support issues are being resolved faster because the person they speak to understands how the product works.
After all, hands-on support experience increases customer loyalty.
While the benefits of DevOps can be impressive, change is not simple. Therefore, instead of imposing changes, it is essential to seek the support of teams, as the transition must be comfortable and ensure that everyone understands how DevOps benefits the business.
