Frequently asked questions

Sentinel monitors 24/7 and alerts immediately. Pro and Elite tiers include around-the-clock incident response, so issues are often resolved before you wake up.

A senior DevOps engineer costs $150-200K+ per year. Our Elite tier is $120K/year with a full team of engineers and AI agents. You get more coverage, more expertise, and more flexibility.

You do. 100%. All code, configurations, and documentation are yours. No lock-in, no proprietary tools. Everything is documented and transferable.

Most clients are operational within 48 hours of signing up. We'll have an onboarding call, set up access, and start working on your first request right away.

Upgrade, downgrade, or pause anytime. No long-term contracts required. Your infrastructure needs will evolve, and we'll evolve with you.

AWS, Azure, and GCP. We're certified across all three and can work with multi-cloud setups. Most clients are on AWS, but we support whatever you're using.

No. We complement your team by handling infrastructure so they can focus on product. Think of us as your DevOps department, not a replacement for your developers.

Standard includes 10 hours of engineering support per month during business hours. Pro adds 24/7 AI monitoring and unlimited requests. Elite includes dedicated Slack channel and priority response. See our pricing page for full details.

We offer a discovery call where we'll review your infrastructure and give you a clear assessment. No obligation. If we're not a good fit, we'll tell you.

Standard: next business day. Pro: 4-hour SLA during business hours, 24/7 monitoring. Elite: 1-hour SLA with dedicated Slack support.